Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the mamiqq online gaming platform accessible at mamiqq.cam (the "Platform"). By creating an account or using our services, you acknowledge that you have read, understood, and consent to the data practices described in this policy.

mamiqq operates as an online gaming platform providing sports betting, casino games, live dealer games, slot machines, and lottery services including togel (Indonesia's traditional numbers lottery) to users located in Indonesia. We are committed to maintaining the highest standards of data protection and privacy.

This policy should be read in conjunction with our Terms & Conditions, which govern your use of the mamiqq platform. If you have any questions about how we handle your personal information, please contact our Data Protection Officer using the contact details provided at the end of this document.

2. Information We Collect

mamiqq collects several categories of personal information to provide our services, comply with legal obligations, and improve user experience. The types of information we collect include:

2.1 Registration Information

When you create a mamiqq account, we collect the following mandatory information:

• Personal Identifiers: Full legal name as it appears on your government-issued identification, date of birth, and gender
• Contact Information: Email address, mobile phone number, and residential address in Indonesia
• Account Credentials: Username and encrypted password (we never store passwords in plain text)
• Preferred Language and Currency: Communication preferences for customer service and display settings

2.2 Verification Documents (KYC)

To comply with anti-money laundering regulations and verify user age and identity, we collect:

• Government-Issued ID: Scanned or photographed copies of Indonesian KTP (National Identity Card), passport, or driver's license
• Proof of Address: Recent utility bills, bank statements, or official government correspondence confirming your registered residential address
• Payment Method Verification: Bank statements or e-wallet screenshots proving ownership of payment accounts used for deposits and withdrawals
• Selfie Verification: In some cases, we may request a photograph of you holding your ID document to verify authenticity

2.3 Financial Information

To process deposits and withdrawals, we collect:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, or other Indonesian banks), account number, and account holder name
• E-Wallet Information: OVO, DANA, GoPay, ShopeePay, or LinkAja account details
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, and account balance changes

We do not store full credit card numbers or CVV codes. Payment processing is handled through PCI DSS-compliant third-party payment processors who maintain their own security certifications.

2.4 Usage and Behavioral Data

To improve our services and detect fraudulent activity, we automatically collect:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Connection Data: IP address, internet service provider, approximate geographic location (city-level), and time zone
• Gameplay Activity: Games played, bet amounts, session duration, win/loss records, and betting patterns
• Platform Interactions: Pages visited, features used, links clicked, search queries, and navigation paths through the platform
• Customer Support Communications: Chat transcripts, email correspondence, phone call recordings (with your consent), and support ticket history

2.5 Marketing Preferences

With your consent, we collect information about your communication preferences, including whether you wish to receive promotional emails, SMS messages, or push notifications about bonuses, promotions, and platform updates.

3. How We Use Your Data

mamiqq uses your personal information for the following specific purposes:

3.1 Service Provision

• Creating and managing your user account
• Processing deposits, withdrawals, and financial transactions
• Enabling you to place bets and play games on the platform
• Calculating winnings and updating account balances
• Providing customer support and responding to inquiries
• Processing bonus claims and applying promotional offers

3.2 Legal and Regulatory Compliance

• Verifying user age to prevent underage gambling (mandatory 21+ requirement)
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detecting and preventing fraud, money laundering, and other financial crimes
• Complying with Indonesian gaming regulations and international compliance standards
• Maintaining records required by law or regulatory authorities
• Responding to legal requests, court orders, or government investigations

3.3 Security and Fraud Prevention

• Monitoring for suspicious betting patterns, multi-accounting, or collusion
• Detecting unauthorized access attempts and protecting against cyberattacks
• Verifying the authenticity of withdrawal requests and payment methods
• Investigating disputes, complaints, and potential terms of service violations
• Implementing responsible gaming tools and identifying problem gambling behavior

3.4 Platform Improvement and Analytics

• Analyzing user behavior to improve platform design and functionality
• Understanding which games, features, and promotions are most popular
• Testing new features and A/B testing interface improvements
• Optimizing platform performance, load times, and mobile responsiveness
• Generating aggregated, anonymized reports on platform usage and trends

3.5 Marketing and Communications

Only with your explicit consent, we may use your information to:

• Send promotional emails about new games, bonuses, and special offers
• Deliver personalized recommendations based on your gaming preferences
• Notify you about important platform updates, policy changes, or system maintenance
• Invite you to participate in surveys, tournaments, or loyalty programs

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in emails or adjusting your account settings.

4. Data Sharing and Third-Party Disclosure

mamiqq does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers

We share data with third-party vendors who perform services on our behalf:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other software suppliers whose games are featured on our platform
• Identity Verification Services: KYC/AML compliance providers that verify user identity and detect fraudulent documents
• Cloud Hosting Providers: Secure data centers that host our servers and databases
• Customer Support Tools: Live chat software, email services, and CRM systems used to manage customer communications
• Analytics Providers: Tools that help us understand platform usage and improve user experience

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data and may only use it for the specific purposes we authorize.

4.2 Legal Obligations

We may disclose your information if required by law, such as:

• Complying with court orders, subpoenas, or government requests
• Responding to lawful requests from Indonesian regulatory authorities
• Reporting suspicious financial activity to anti-money laundering authorities
• Protecting mamiqq's legal rights in disputes or litigation
• Preventing or investigating suspected fraud, illegal activity, or threats to public safety

4.3 Business Transfers

If mamiqq undergoes a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email or prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot be used to identify individual users with partners for research, marketing, or business intelligence purposes. This data is stripped of all personally identifiable information before sharing.

5. Data Security Measures

mamiqq implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Security

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by banks
• Secure Data Storage: Personal information is stored on encrypted servers located in secure, access-controlled data centers with 24/7 monitoring
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms (bcrypt). We never store passwords in plain text
• Two-Factor Authentication (2FA): Optional additional login security using SMS codes or authenticator apps
• Firewall Protection: Multiple layers of firewalls protect against unauthorized network intrusion attempts
• Regular Security Audits: Third-party penetration testing and vulnerability assessments conducted quarterly

5.2 Organizational Security

• Access Controls: Personal data access is restricted to authorized employees who need it to perform their job duties
• Employee Training: All staff receive regular training on data protection, privacy laws, and security best practices
• Confidentiality Agreements: Employees and contractors sign binding non-disclosure agreements
• Incident Response Plan: Documented procedures for detecting, reporting, and responding to data breaches

5.3 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, mamiqq will notify affected users within 72 hours of discovering the breach. Notification will include the nature of the breach, the types of data affected, steps we are taking to address it, and recommendations for protecting yourself from potential harm.

6. Data Retention

mamiqq retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

6.1 Active Accounts

For active user accounts, we retain all personal information and transaction history as long as the account remains open. This data is necessary to provide ongoing service, process transactions, and maintain account security.

6.2 Closed Accounts

When you voluntarily close your account, we retain certain information for the following periods:

• Identity and KYC Documents: 5 years after account closure (required for anti-money laundering compliance)
• Financial Transactions: 7 years after the transaction date (required for tax and financial auditing purposes)
• Gameplay History: 3 years after account closure (required for dispute resolution and regulatory reporting)
• Marketing Preferences: Deleted immediately upon account closure or earlier if you opt out

6.3 Legal Holds

If your account is subject to a legal investigation, dispute, or regulatory inquiry, we may retain relevant data beyond standard retention periods until the matter is fully resolved.

6.4 Data Deletion

Once retention periods expire and no legal obligations require us to maintain the data, personal information is securely deleted or anonymized so it can no longer be associated with you.

7. Cookies and Tracking Technologies

mamiqq uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content.

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, login sessions, and security. These cannot be disabled.	Session or up to 30 days
Performance Cookies	Help us understand how users interact with the platform, identify errors, and measure page load times.	Up to 2 years
Functional Cookies	Remember your preferences, language settings, and customization choices.	Up to 1 year
Advertising Cookies	Track your interests to deliver relevant promotions (only with your consent).	Up to 1 year

7.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling essential cookies may impair platform functionality. To manage cookies, consult your browser's help section or visit www.aboutcookies.org for guidance.

8. Your Privacy Rights

Under Indonesian data protection laws and international privacy standards, you have the following rights regarding your personal information:

8.1 Right to Access

You can request a copy of all personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

8.2 Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings, or contact customer support for assistance.

8.3 Right to Erasure

You can request deletion of your personal information, subject to certain exceptions. We must retain some data for legal compliance (anti-money laundering, financial records) even after account closure, but we will delete all non-essential data upon request.

8.4 Right to Data Portability

You can request a machine-readable copy of your personal data to transfer to another service provider. This includes your profile information, transaction history, and gameplay records.

8.5 Right to Object

You can object to certain types of data processing, such as marketing communications or profiling for personalized offers. We will honor your objection unless we have compelling legitimate grounds to continue processing.

8.6 Right to Restrict Processing

In some circumstances, you can request temporary restriction of data processing, such as while we investigate a data accuracy dispute.

8.7 Right to Withdraw Consent

Where we process data based on your consent (such as marketing communications), you can withdraw that consent at any time. This will not affect the lawfulness of processing conducted before withdrawal.

8.8 How to Exercise Your Rights

To exercise any privacy right, contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. Include your full name, account username, and specific request. We will respond within 30 days and may ask for identity verification to prevent unauthorized access to your information.

9. Children's Privacy

mamiqq services are strictly for individuals aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. Our registration process requires date of birth verification, and KYC procedures confirm user age through government-issued identification.

If we discover that we have inadvertently collected information from a user under 21, we will immediately delete the account, void all bets, and permanently remove all associated personal data from our systems. Parents or guardians who believe their child has provided information to mamiqq should contact us immediately at [email protected].

10. Changes to This Privacy Policy

mamiqq reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify users through one or more of the following methods:

• Email notification to your registered email address
• Prominent notice on the mamiqq platform homepage
• In-platform notification banner upon your next login

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of mamiqq services after policy changes take effect constitutes acceptance of the updated terms.

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected] (monitored 24/7)
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For urgent data breach concerns or suspected unauthorized access to your account, contact us immediately through live chat or email with "URGENT - Security Issue" in the subject line.