Responsible Gaming

Our Commitment to Player Wellbeing

At mamiqq, we view responsible gaming not as a regulatory checkbox but as a fundamental part of who we are. Since our launch in 2019, we have integrated player-safety tools directly into the platform so that every member — whether placing a sports bet, spinning a slot, or participating in togel (Indonesia's traditional numbers lottery) — has real, accessible options to manage their activity at all times.

Gambling is entertainment. It carries inherent risk, and for the overwhelming majority of our members across Jakarta, Surabaya, Medan, Bandung, Bali, and beyond, it remains an enjoyable pastime. However, we also recognize that for a small percentage of players, gambling can develop into a harmful pattern that affects finances, relationships, and mental health. Our responsible gaming program exists to support every player, from those who simply want to set a weekly budget to those who need to step away from the platform entirely.

This page explains every tool available to you, how to use them, and where to turn if you — or someone you care about — needs professional support. All of these tools are provided free of charge, with no questions asked, and take effect immediately or within the timeframe specified.

Our 21+ Age Policy

Indonesian law and international responsible gaming standards both recognize that gambling poses heightened risks for young people, whose financial judgment and impulse-control mechanisms are still developing. mamiqq enforces a strict minimum age of 21 years at every stage of the account lifecycle.

How We Verify Age

Every new account undergoes a layered age verification process:

• Registration Gate: You must input your date of birth during sign-up. Any date of birth indicating age below 21 blocks account creation immediately.
• KYC Document Check: Before your first withdrawal is processed, you must submit a valid government-issued ID — Indonesian KTP, passport, or driver's license — confirming your identity and date of birth.
• Random Post-Registration Audits: Our compliance team selects accounts at random for additional verification, even after an initial KYC pass, to guard against fraudulent document submission.
• Payment Method Cross-Check: Bank accounts and e-wallets must be registered in the account holder's own name, providing a secondary identity layer.

Consequences of Underage Access

If we discover — at any point — that an account holder was under 21 at the time of registration, all activity on that account will be immediately suspended. All bets will be voided, all winnings will be forfeited, and the deposited principal will be returned to the original payment source after investigation. The account will be permanently closed with no possibility of re-registration.

Parents and guardians are encouraged to use parental-control software to block access to gambling websites for minors in their household. If you believe a minor has circumvented our checks and opened an account, contact [email protected] with the relevant details and we will investigate immediately.

Recognizing Problem Gambling

Problem gambling develops gradually. Most people who develop a harmful relationship with gambling do not realize it until the consequences have already become significant. Understanding the early warning signs is the single most effective form of prevention.

Behavioral Warning Signs

• Spending more time or money on gambling than you originally intended
• Feeling unable to stop gambling, even when you want to
• Chasing losses — continuing to bet in an attempt to win back money you've lost
• Lying to family members, friends, or colleagues about the extent of your gambling activity
• Borrowing money, selling possessions, or taking on debt to fund gambling
• Neglecting work, family responsibilities, or personal health because of time spent gambling
• Using gambling as a way to escape stress, anxiety, depression, or personal problems
• Feeling restless, irritable, or anxious when not gambling

Financial Warning Signs

• Gambling with money set aside for essential expenses such as rent, food, or utility bills
• Regularly exceeding your self-imposed budget without realizing it until afterward
• Finding that a significant portion of your income disappears without a clear explanation
• Making multiple deposits in a single session after losing the previous one

Self-Assessment Checklist

The following checklist is adapted from internationally recognized problem-gambling screening tools (including the PGSI — Problem Gambling Severity Index). Answer honestly. This checklist is for self-reflection only and does not replace professional diagnosis.

If you answered "yes" to any of these questions, we encourage you to activate one or more of the protective tools below and consider reaching out to our support team or a professional counseling service. There is no shame in seeking help — it is a sign of self-awareness and strength.

Deposit Limits

Deposit limits are one of the most effective tools for keeping your gambling expenditure within a budget you control. At mamiqq, you can set a deposit limit at any time from within your account settings, and it takes effect immediately.

How Deposit Limits Work

You choose the maximum total amount you are willing to deposit over a defined time period. Once that limit is reached, the system blocks any further deposits for the remainder of the period, regardless of whether you win or lose during that time.

Adjusting Your Deposit Limit

Reducing a deposit limit takes effect immediately — the lower figure applies the moment you save the change. Increasing a limit, by contrast, is subject to a mandatory 72-hour cooling-off period before the higher limit becomes active. This asymmetric design is intentional: it ensures that a momentary impulse to spend more cannot bypass the protection you set for yourself during a calmer moment.

You can set deposit limits for multiple periods simultaneously. For example, you might set a daily limit of Rp 200,000 and a monthly limit of Rp 3,000,000, and the system will enforce whichever threshold is reached first.

Loss Limits

While deposit limits cap how much you transfer into your account, loss limits cap how much of your balance you can lose within a set period. This is a particularly powerful tool for players who fund their account in advance and want to ensure that a bad session does not wipe out their entire balance in a single sitting.

Daily, Weekly, and Monthly Loss Limits

You can set a loss limit for any combination of daily, weekly, and monthly periods. Once your net losses for the period reach the threshold you have chosen, the system will prevent you from placing additional bets until the period resets. Your account remains open — you can still log in, review your history, and use non-betting features — but wagering is suspended until the limit period expires.

As with deposit limits, reducing a loss limit is instant while increasing one requires a 72-hour waiting period. We recommend reviewing your loss limit at least once per month to ensure it remains aligned with your current financial situation and entertainment budget.

Time-Out & Cool-Off Periods

Sometimes you need a short break — not a permanent exit, but a structured pause to clear your head, reassess your habits, or simply step away from the screen for a while. mamiqq's time-out feature is designed exactly for this purpose.

Available Time-Out Durations

You can activate a time-out for any of the following pre-set periods:

• 24 Hours — A short reset after an intense session
• 7 Days — A week-long break to re-establish healthy habits
• 30 Days — A month-long cooling-off period for a more substantial pause
• 90 Days — An extended break for players who feel they need more time away

What Happens During a Time-Out

Once a time-out is activated, your account is immediately locked for gameplay. You cannot place bets, make deposits, or claim bonuses for the duration of the period. You may still log in to view your transaction history or download account statements — but no gaming activity is possible. You will not receive any promotional emails or bonus notifications during a time-out. The period cannot be shortened or cancelled once set; it runs its full course.

How to Activate a Time-Out

Alternatively, if you prefer not to navigate the settings yourself, contact our 24/7 customer support team via live chat or email and we will activate a time-out on your behalf within minutes.

Self-Exclusion

Self-exclusion is the most comprehensive protective measure available on the mamiqq platform. It is intended for players who recognize that gambling has become — or is at risk of becoming — a serious problem, and who want a definitive, long-term barrier between themselves and the platform.

Self-Exclusion Periods

mamiqq offers the following self-exclusion durations:

• 6 Months — For players who need a significant break to reassess their relationship with gambling
• 12 Months — A full year away from the platform
• 3 Years — An extended exclusion for those who want a longer commitment
• Permanent / Indefinite — A lifetime exclusion with no expiry date; this is the most protective option and should be chosen if you believe you cannot gamble safely at any point in the future

What Self-Exclusion Covers

A self-exclusion is comprehensive by design. Once activated:

• Your account is immediately closed for all gaming and deposit activity
• All pending bonus offers are cancelled
• You are removed from all marketing mailing lists and promotional communications
• Any funds remaining in your account balance are returned to your registered payment method within 5 business days
• If you attempt to create a new mamiqq account during the exclusion period, it will be identified and closed as soon as our system detects the match

Lifting a Self-Exclusion

For exclusion periods of 6, 12, or 36 months, you may request reinstatement after the period has fully elapsed. Reinstatement is not automatic — you must contact our support team and complete a cooling-off confirmation process. For permanent exclusions, reinstatement is not available. We take this commitment seriously: a permanent exclusion is permanent.

Reality Check Reminders

Long gaming sessions can distort your sense of time and money. The reality check feature sends you periodic on-screen notifications reminding you how long you have been playing and summarizing your net session result, giving you a factual anchor to make a conscious decision about whether to continue.

Setting Up Reality Check Reminders

You can configure reality check alerts to appear at intervals of 15 minutes, 30 minutes, 1 hour, or 2 hours. Each alert displays:

• Total time elapsed in the current session
• Total amount wagered during the session
• Net session result (profit or loss in Rupiah)
• Options to continue playing or end the session immediately

Reality check reminders cannot be permanently dismissed — they reappear at every configured interval for the entire session. We recommend setting them at 30-minute intervals if you tend to lose track of time during gameplay.

Session Time Limits

In addition to reminder notifications, you can set a hard session time limit — a maximum number of minutes per session after which the platform will automatically log you out. Unlike a reminder that you can acknowledge and continue past, a session time limit is absolute: when the clock reaches zero, the session ends.

Getting Help — You Are Not Alone

If gambling has become a source of stress, financial hardship, or conflict in your relationships, reaching out is the most important step you can take. Problem gambling is a recognized condition with effective treatments, and recovery is entirely possible with the right support.

Contact mamiqq Support

Our customer support team is available 24 hours a day, 7 days a week, and includes agents who are specifically trained in responsible gaming conversations. You can contact us through live chat on the mamiqq platform, or by emailing [email protected]. When contacting us about a gambling concern, you do not need to explain yourself in detail — simply say you would like to activate a protective tool or discuss your account, and our team will handle the rest with discretion and without judgment.

Speak to Someone You Trust

Telling a family member, close friend, or colleague that you are struggling is often the hardest and most important step. People who are aware of the problem can offer accountability, emotional support, and practical help — such as temporarily managing household finances while you work through recovery. You do not need to face this alone.

Professional Counseling and Support

Professional counseling services — including cognitive behavioral therapy (CBT) specifically adapted for gambling disorders — have strong clinical evidence behind them. A licensed psychologist or addiction counselor can help you understand the thought patterns that drive problematic gambling and develop lasting coping strategies. We encourage all players who feel they may have a problem to seek professional guidance in addition to using our platform tools.

If you are based in Indonesia, mental health services are available through Puskesmas (community health centers) and private psychology practices in major cities including Jakarta, Surabaya, Bandung, Medan, and Bali. The Indonesian Ministry of Health's mental health hotline (Into The Light Indonesia) also provides crisis support.