Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "mamiqq," "we," "us," "our" refers to the mamiqq online gaming platform operating under the domain mamiqq.cam and its associated services.
• "User," "you," "your" refers to any individual who accesses or uses the mamiqq platform, whether as a registered member or visitor.
• "Account" refers to the registered user profile created on the mamiqq platform, containing personal information, transaction history, and gameplay records.
• "Services" refers to all gaming products offered by mamiqq, including but not limited to sports betting, casino games, live dealer games, slot machines, and lottery games (including togel, Indonesia's traditional numbers lottery).
• "Deposit" refers to funds transferred by the user to their mamiqq account balance for the purpose of placing bets or participating in games.
• "Withdrawal" refers to funds transferred from a user's mamiqq account balance to their designated bank account or e-wallet.
• "Bonus" refers to promotional credits, free bets, or other incentives provided by mamiqq to users, subject to specific terms and wagering requirements.
• "KYC" (Know Your Customer) refers to the identity verification process required to confirm user age, identity, and residency.

2. Acceptance of Terms

By creating an account on mamiqq, accessing our website, or using any of our gaming services, you explicitly agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations governing online gaming in your jurisdiction. These terms apply to all users without exception, regardless of how you access our platform (desktop browser, mobile browser, or any other method).

We reserve the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to this page, and the "Last Updated" date at the top will reflect the most recent revision. Your continued use of mamiqq services after changes are posted constitutes your acceptance of the modified terms. We recommend reviewing this page periodically to stay informed of any updates.

If you do not agree with any modification to these terms, your sole remedy is to discontinue use of mamiqq services and close your account by contacting our customer support team.

3. Eligibility Requirements

Access to and use of mamiqq services is subject to strict eligibility criteria. You must meet all of the following requirements to create an account and participate in gaming activities:

3.1 Age Requirement

You must be at least 21 years of age at the time of account registration. mamiqq operates a strict policy prohibiting underage gambling. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of any funds or winnings. If we discover that a user was underage at the time of account creation or gameplay, the account will be permanently closed, all bets will be voided, and no withdrawals will be processed.

3.2 Geographic Restrictions

You must be a resident of Indonesia and physically located within Indonesian territory when accessing mamiqq services. Our platform is designed specifically for the Indonesian market and is not intended for use by individuals located in jurisdictions where online gambling is prohibited or restricted by law. We use IP address verification and may request proof of residency to confirm compliance with this requirement.

3.3 Legal Capacity

You must have the legal capacity to enter into binding contracts under Indonesian law. This means you must not be subject to any legal disability, bankruptcy proceedings, or court orders that would prevent you from accessing gambling services. By creating an account, you represent and warrant that you have full authority to agree to these terms and that doing so does not violate any other agreement to which you are a party.

3.4 Single Account Policy

Each individual is permitted to maintain only one account on the mamiqq platform. Creating multiple accounts (sometimes referred to as "duplicate accounts" or "multi-accounting") is strictly prohibited and constitutes grounds for immediate termination of all associated accounts. If we detect multiple accounts registered under the same name, address, email, phone number, payment method, or IP address, we reserve the right to close all accounts, void all bets, and confiscate any balances without notice.

4. Account Registration and Management

4.1 Registration Process

To create a mamiqq account, you must provide accurate, current, and complete information during the registration process. Required information includes your full legal name as it appears on your government-issued ID, date of birth, residential address in Indonesia, valid email address, and mobile phone number. You are responsible for maintaining the accuracy of this information and must update your account details promptly if any information changes.

Providing false, misleading, or fraudulent information during registration is a serious violation of these terms and may result in immediate account termination and reporting to relevant authorities. We employ sophisticated fraud detection systems to verify the authenticity of registration information.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. We strongly recommend using a unique, strong password that is not used for any other online service. Enable two-factor authentication (2FA) when offered to add an additional layer of security to your account.

You must not share your account credentials with any third party or allow anyone else to access your account. Any activity conducted through your account is your responsibility, regardless of whether you personally authorized it. If you become aware of any unauthorized access to your account, you must immediately notify mamiqq customer support and change your password.

4.3 Account Verification (KYC)

mamiqq is committed to preventing money laundering, underage gambling, and fraud. As part of this commitment, all users must complete identity verification before processing their first withdrawal. The KYC process requires you to submit clear, legible copies of the following documents:

• Government-issued photo identification (Indonesian KTP, passport, or valid driver's license)
• Proof of residence dated within the last three months (utility bill, bank statement, or government correspondence showing your registered address)
• Proof of payment method ownership (bank statement or e-wallet screenshot showing your name and account details)

We may request additional documentation at any time if we have reason to believe the information provided is inaccurate or if further verification is necessary to comply with regulatory requirements. Failure to complete KYC verification within a reasonable timeframe may result in account restrictions, including suspension of deposit and withdrawal privileges.

5. Deposits and Withdrawals

5.1 Deposits

mamiqq supports deposits through major Indonesian banks including BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), and Mandiri, as well as popular e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount is Rp 50,000, and the maximum single deposit is Rp 100,000,000, subject to change at our discretion.

Deposits are typically processed instantly during banking hours (9:00 AM to 9:00 PM WIB) and within 24 hours during off-peak times. You are responsible for ensuring that funds are transferred from an account held in your own name. Deposits from third-party accounts will be rejected, and the funds will be returned to the source account minus any applicable processing fees.

All deposit methods may be subject to processing fees imposed by the payment provider. mamiqq does not charge deposit fees, but your bank or e-wallet provider may apply transaction charges according to their own fee schedules.

5.2 Withdrawals

Withdrawal requests can be made at any time through your account dashboard, subject to completion of KYC verification. The minimum withdrawal amount is Rp 100,000, and the maximum single withdrawal is Rp 50,000,000. Larger withdrawals may be split into multiple transactions or require additional approval from our finance team.

Withdrawals are processed to the same payment method used for deposits whenever possible. You may only withdraw funds to bank accounts or e-wallets registered in your own name, matching the name on your mamiqq account. We reserve the right to reject withdrawal requests to third-party accounts or payment methods not previously used for deposits.

Standard withdrawal processing time is approximately 15 minutes during business hours (9:00 AM to 9:00 PM WIB Monday through Saturday). Withdrawals requested outside these hours will be processed on the next business day. First-time withdrawals may take longer due to additional security checks and KYC verification requirements.

5.3 Wagering Requirements

To prevent fraudulent activity and comply with anti-money laundering regulations, all deposits must be wagered at least one time (1x turnover) before withdrawal. For example, if you deposit Rp 1,000,000, you must place bets totaling at least Rp 1,000,000 before requesting a withdrawal. Deposits that receive bonus offers are subject to specific wagering requirements detailed in the bonus terms, which may be significantly higher than the standard 1x turnover requirement.

6. Bonuses and Promotions

6.1 Bonus Eligibility

mamiqq offers various bonuses and promotions to enhance your gaming experience, including welcome bonuses, reload bonuses, cashback offers, and free bets. All bonuses are subject to specific terms and conditions that will be clearly stated in the promotional material. Bonuses are generally available only to eligible users who meet certain criteria, such as making a qualifying deposit or wagering a minimum amount within a specified timeframe.

Unless otherwise stated, bonuses are limited to one per person, household, IP address, email address, and payment method. Attempts to abuse bonus offers by creating multiple accounts or colluding with other users will result in immediate forfeiture of all bonuses, voiding of associated bets, and possible account termination.

6.2 Wagering Requirements

All bonus funds are subject to wagering requirements before they can be converted to withdrawable cash. Wagering requirements specify the number of times you must bet the bonus amount (or bonus plus deposit amount) before the bonus and any winnings derived from it become eligible for withdrawal. For example, a Rp 500,000 bonus with a 30x wagering requirement means you must place bets totaling Rp 15,000,000 (500,000 × 30) before you can withdraw bonus-related winnings.

Different games contribute differently toward fulfilling wagering requirements. Typically, slot games contribute 100% of each bet, live casino games contribute 10%, and sports betting contributes 50%. The exact contribution percentages will be specified in the bonus terms. Bets placed on certain games or bet types may be excluded entirely from wagering requirement calculations.

6.3 Bonus Restrictions

While an active bonus is in your account, certain restrictions apply to prevent bonus abuse. Maximum bet limits (typically Rp 50,000 per spin or hand) are enforced during bonus play. Exceeding the maximum bet limit may result in forfeiture of the bonus and associated winnings. Additionally, bonuses are time-sensitive and must be used within the validity period stated in the promotional terms, usually ranging from 7 to 30 days. Unused bonuses will expire automatically at the end of the validity period.

7. Gameplay Rules and Conduct

7.1 General Rules

All bets are final once confirmed. You are responsible for ensuring the accuracy of your bets before submission. mamiqq is not liable for user errors such as selecting the wrong team, entering an incorrect stake amount, or placing duplicate bets. In cases of obvious technical errors (such as incorrect odds display due to system malfunction), we reserve the right to void affected bets and return stakes to users.

Game results are determined by the official outcome as declared by the relevant sports league, casino game provider, or lottery authority. In the event of disputes regarding sports betting outcomes, the decision of the official governing body will be considered final. For casino games, the results are generated by certified Random Number Generators (RNG) and are not subject to appeal.

7.2 Fair Play Policy

mamiqq is committed to providing a fair and secure gaming environment for all users. Any form of cheating, exploitation of system vulnerabilities, use of automated betting software (bots), or collusion with other players is strictly prohibited. If we detect suspicious betting patterns, arbitrage strategies, or any activity that suggests unfair advantage or manipulation, we reserve the right to suspend the account pending investigation, void related bets, and confiscate any winnings obtained through such activity.

7.3 Sports Betting Rules

For sports betting, all markets are settled based on the official result at the conclusion of regular time, unless otherwise specified. Extra time, penalty shootouts, and overtime periods are excluded unless explicitly stated in the market description. If an event is postponed or abandoned, bets will generally be voided and stakes returned, unless the event is rescheduled and completed within 48 hours of the original start time.

8. Prohibited Activities

The following activities are strictly prohibited on the mamiqq platform and may result in immediate account termination, confiscation of funds, and potential legal action:

• Creating multiple accounts or allowing others to use your account
• Providing false or fraudulent information during registration or verification
• Using stolen credit cards, bank accounts, or other payment methods not belonging to you
• Money laundering or any attempt to use the platform for financial crimes
• Collusion with other players or match-fixing attempts
• Using automated betting software, bots, or scripts to place bets
• Exploiting software bugs or system errors for personal gain
• Engaging in abusive behavior toward customer support staff or other users
• Accessing the platform from restricted jurisdictions or using VPN/proxy services to circumvent geographic restrictions
• Reverse engineering, decompiling, or attempting to extract source code from the platform

9. Limitation of Liability

mamiqq provides gaming services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of our services. To the maximum extent permitted by law, mamiqq disclaims all liability for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use our platform, including but not limited to loss of profits, loss of data, or business interruption.

We are not responsible for technical failures beyond our control, including internet connectivity issues, server downtime due to maintenance or unexpected circumstances, errors in game software provided by third-party developers, or delays in processing transactions caused by banking systems or payment processors. In the event of a technical malfunction that affects game outcomes, we reserve the right to void affected bets and return stakes to users.

mamiqq is not liable for any losses incurred as a result of your gambling activity. You acknowledge that gambling involves risk and that you may lose money. We provide responsible gaming tools to help you manage your activity, but ultimate responsibility for your gambling behavior rests with you.

10. Account Termination and Suspension

10.1 Voluntary Account Closure

You may close your account at any time by contacting our customer support team. Before closure, you must withdraw any remaining balance in your account. Once an account is closed voluntarily, it cannot be reopened. If you wish to return to mamiqq after voluntary closure, you will need to create a new account, subject to our eligibility requirements and single account policy.

10.2 Involuntary Termination

mamiqq reserves the right to suspend or terminate your account immediately and without prior notice if we have reasonable grounds to believe you have violated these Terms & Conditions, engaged in fraudulent activity, or posed a risk to the integrity of our platform. Reasons for termination may include but are not limited to providing false information, using multiple accounts, abusing bonuses, money laundering, underage gambling, or engaging in any prohibited activity listed in Section 8.

Upon termination for cause, any pending bets may be voided, bonus funds will be forfeited, and we reserve the right to withhold withdrawals pending investigation. If funds are determined to have been obtained legitimately, any remaining balance will be returned to you minus any applicable fees. However, winnings obtained through fraudulent means or violation of terms will not be honored.

10.3 Dormant Accounts

Accounts with no login activity for 12 consecutive months will be classified as dormant. Dormant accounts may be subject to a monthly maintenance fee of Rp 50,000 or 5% of the remaining balance, whichever is lower, deducted automatically from the account balance. To reactivate a dormant account, simply log in and contact customer support.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of Indonesia. Any disputes arising from or relating to your use of mamiqq services shall be subject to the exclusive jurisdiction of the courts of Indonesia.

Before initiating any legal proceedings, you agree to attempt to resolve disputes through mamiqq's internal complaint procedure. If you have a complaint or dispute, contact our customer support team with a detailed description of the issue. We will investigate and respond within 7 business days. If the matter cannot be resolved through customer support, you may escalate the issue to our management team for further review.

If an amicable resolution cannot be reached through internal procedures, either party may refer the dispute to binding arbitration under the rules of the Indonesian National Arbitration Board (BANI). The arbitration will be conducted in Jakarta, Indonesia, in the English or Indonesian language as agreed by both parties.

12. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of mamiqq services, please contact our customer support team through the following channels:

• 24/7 Live Chat: Available through the mamiqq website
• Email: [email protected] (monitored 24/7, response within 24 hours)
• WhatsApp Support: Available through our customer service hotline
• Telegram Support: Official mamiqq support channel

Our customer support team is fluent in both English and Indonesian and is available around the clock to assist you with any issues or questions you may have.